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FAQ

Can't find the answer you need? E-mail or phone us from the Contact Us page.

image of number 1How can I find out if my agency is eligible to join the TMF?

To find out if your agency is eligible to join the Treasury Managed Fund (TMF), call icare Self Insurance on (02) 9228 3829.

 

image of number 02 How do I obtain authorised access to the portal?

The content, applications, and portlets and associated TMF Systems are secured information. Access is only available to those with a valid user account. Any attempt to access the portal or an associated TMF System without a valid user account will be deemed a malicious act and legal action may be taken. Read more...

 

image of number 03 Who should I notify if I become aware of a workplace hazard (actual or potential)?

If you become aware of a workplace hazard (actual or potential), you should immediately notify a supervisor or manager. If one is not available to you, then contact a representative from your Human Resources, Occupational Health and Safety (OH&S), or Risk Management divisions. Read more...

 

image of number 04 What should I do if I have injured myself at work?

If you have injured yourself at work (or on the way to work, or on the way home from work), the first thing you must do is notify your employer. The sooner you notify your employer, the sooner your claim can be processed and the sooner your injury can be appropriately managed. Read more...

 

image of number 05 How do I get information about a claim I have made?

Obtaining information about a claim falls under Government Information (Public Access) Act 2009 (GIPA Act). This act replaces the Freedom of Information (FOI) Act 1989 (NSW). Read more...

 

image of number 06 What should I do if I am unhappy with the way my claim is being handled?

Claims managers are contractually required to have a formal complaint management process so claimants can register their dissatisfaction with the claims management process and have the matter investigated and resolved. Read more...

 

image of number 07 What do I do if I can't find what I am looking for on this website?

If you can't find what you are looking for on this website, try looking at the site map link at the bottom right -hand side of the page. If you are still unable to locate the required information, contact the icare Self Insurance Web Administrator. If you require phone assistance to navigate this site, contact the TMF Help Desk on (02) 9228 3881.

 

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Workers Compensation Prediction Model (FAQs)

 

WCPM FAQ Document (PDF, 83KB)       WCPM FAQ Document 2 (PDF, 100KB)

 

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What is icare Self Insurance’s postal address?

 

Please forward all mail to:

icare Self Insurance
PO Box A2615
Sydney South NSW 1235
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